Investigate the issue affecting sales
We identify where the problem occurs and review store logs with the provider's error information.
Support scope
- Payment and order workflow errors
- Product, stock and variation issues
- Plugin updates and compatibility
- Store migration and backups
- Administration and performance issues
Backups and a test environment are considered before changing a live store. Work affecting payment availability is planned with you. Issues requiring a provider response are reported separately.
Do you manage customer payments?
We support the technical connection. Collections, refunds and provider-account transactions are handled by your authorised staff.
Is recurring maintenance available?
Yes. Update frequency, a check list and support channels can be agreed for a recurring service.
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